Privacy Policy

Duo Wheels Limited operates Duo Wheels and duowheels.com. We are a New Zealand company based in Christchurch / Ōtautahi, New Zealand / Aotearoa, and we are responsible for personal information collected through this website.

For any privacy question or request, email hello@duowheels.com.

• When you contact us: your name, email address and the message you send through our contact form, along with the date and time it was sent.
• When you visit the site: our hosting provider and the services that deliver parts of the page automatically receive technical information such as your IP address, browser and device type, and the pages or files requested. This is needed to deliver the website and keep it secure.

Website measurement: we use Cloudflare Web Analytics for basic website measurement. It helps us understand information such as page views, visits, referral sources (the site you came from), visitor country, device and browser information, and website performance. Cloudflare Web Analytics does not use analytics cookies, local storage or visitor fingerprinting, and it is not used for advertising.

We do not use advertising tracking on this website. There is no Meta Pixel, Google Analytics, Google Ads tracking, Google Tag Manager or other advertising pixel. We do not take payments or create user accounts on this website.

• To read and reply to your enquiry.
• To operate the website and keep it secure.
• To understand how the website is used and how well it performs.
• To meet our legal obligations.

Sending us a message does not subscribe you to marketing. We only send you marketing if you have asked to receive it.

Where EU or UK data protection law applies, we rely on the following:

• General enquiries: we rely on our legitimate interests in responding to questions and communicating with people who contact Duo Wheels.
• Steps before entering into a contract: where you ask us to take specific steps before purchasing or entering into an agreement with us, we process the information necessary to take those steps at your request.
• Delivering and securing the website: our legitimate interest in running a working, secure website.
• Website measurement: our legitimate interest in understanding, in aggregate, how the website is used and how well it performs, using cookie-free Cloudflare Web Analytics.
• Legal obligations: where we need to keep or disclose information to comply with the law.
• Marketing: your consent, which you can withdraw at any time.

“Back Duo on Kickstarter” and similar links take you to Duo’s campaign page on Kickstarter, a separate website. If you back Duo, your pledge, payment and any information you provide are handled on Kickstarter under its own privacy policy, and are not collected through duowheels.com or stored in our contact form records.

Any marketing email we send includes a way to unsubscribe, and we act on unsubscribe requests promptly.

• Essential: our hosting network may set a short-lived security cookie (__cf_bm) to tell people apart from automated bots. It lasts about 30 minutes.
• Hosting: our website host, Lovable, may set a technical cookie (__dpl) that supports delivery of the website. It lasts about one day. We do not use it for analytics or advertising.
• Embedded content: our home page includes a YouTube video that only loads if you choose to play it, using YouTube’s privacy-enhanced mode, and an Instagram feed displayed through a service called Behold. These are described below.
• Analytics: Cloudflare Web Analytics, which sets no cookies and uses no local storage, session storage or fingerprinting.
• Advertising: none. If this changes, we will update this policy first and ask for your consent where the law requires it.

Some providers process information on our behalf to run the website:

• Lovable hosts the website, stores contact form enquiries in our database and delivers the email notification to our team.
• Cloudflare provides the network that delivers the website.
• Cloudflare Web Analytics (Cloudflare, Inc.) provides our basic, cookie-free website measurement. When a page loads, your browser sends Cloudflare information such as the page address, referring site, browser and device type and page performance timings; Cloudflare uses your IP address to work out your country.

Other services receive information directly from your browser when their content loads or is used, and handle it under their own privacy policies:

• Behold supplies our Instagram feed. When the home page loads, your browser requests the feed and images from Behold, which receives your IP address and standard browser information.
• YouTube (Google): the YouTube player on our home page does not load when the page first opens. Instead, we show an image hosted on our own website. Google/YouTube content only loads if you choose to play the video. Once you press play, information such as your IP address and browser and device information may be sent to Google/YouTube, along with information about how you watch or interact with the video. The video is embedded using YouTube’s privacy-enhanced youtube-nocookie.com domain.
• Instagram, Facebook, YouTube and Kickstarter: if you follow a link to these sites, their own policies apply.

We do not sell personal information.

Duo Wheels Limited is based in New Zealand. The providers that process information on our behalf, such as Lovable and Cloudflare, may store or process it in other countries, including the United States. We remain responsible for that information and use these providers only to run the website.

Independent services such as Behold and YouTube receive information directly from your browser when their content loads or is used, and may process it overseas under their own privacy policies.

Where EU/EEA or UK law applies to a transfer, we rely on the safeguards available under that law. You can contact us for more information.

We keep personal information only for as long as reasonably necessary for the purpose for which we collected it, including responding to enquiries and meeting applicable legal, accounting or regulatory requirements. When personal information is no longer reasonably required, we delete or anonymise it where appropriate.

Contact form enquiries are stored in a database that is not publicly accessible, and the website is served over encrypted HTTPS connections. We take reasonable steps to protect personal information, but no website or system can be guaranteed to be completely secure.

Depending on where you live and the law that applies to you, you may have rights to:

• access the personal information we hold about you
• ask us to correct it
• ask us to delete it
• restrict or object to how we use it
• receive a copy in a portable format
• withdraw consent you have given
• opt out of marketing

The specific rights available to you depend on your location and the applicable law. To make a request, email hello@duowheels.com. We may need to confirm your identity before responding.

New Zealand: under the Privacy Act 2020 you can ask to access and correct your personal information. You can also complain to the Office of the Privacy Commissioner (privacy.org.nz).

Australia: Australian visitors have privacy protections where they apply under Australian law. Duo Wheels Limited will respond to reasonable privacy requests. You can find more information from the Office of the Australian Information Commissioner (oaic.gov.au).

EU/EEA and United Kingdom: where EU or UK data protection law applies, you have the rights described above and can complain to your local data protection authority, or to the Information Commissioner’s Office (ico.org.uk) in the UK.

United States: we honour the requests described above regardless of which state you live in. We do not sell personal information or share it for targeted advertising.

The Duo Wheels website is not directed at children, and Duo Wheels Limited does not knowingly collect personal information from children through the website. If you believe a child has sent us personal information, email hello@duowheels.com and we will delete it.

If you have a question or concern about privacy, please email hello@duowheels.com first and we will try to resolve it. You can also contact the regulator for your country listed above.

We may update this policy as our website, services or legal requirements change. The “Last updated” date at the top of this page shows when it was last revised.